Privacy Policy

This is the privacy policy for https://carersconnectint.com.

We use your personal data for many reasons, from understanding how our users engage with our site to determining future services such as marketing / further support.

These are the main reasons why we collect and use data about our users:

– To show you services that are relevant to you and to improve your experience on our site.

– To provide the services you sign up for, such as subscriptions.

– To carry out marketing analysis and send you communications when we have your permission, or when permitted by law.

– To enable us to show advertising on our sites.

We think carefully about our use of personal data, and below you can find the details of what we do to protect your privacy. This policy covers, among other topics:

Information about your rights and our obligations

Clarity about our dealings with you and transparency about how we collect and use your personal data

Commitments on how we protect your personal data

Commitments on how we will facilitate your rights and respond to your questions.

Who we are and how to contact us

The data controller for our site is Administrators, 160 Kemp House, City Road, London EC1V 2NX. This means that we are responsible for deciding how and why we hold and use your personal data. If you want to contact us, you can find our contact details in the “How to contact us” section below.

What personal data we collect and how we use it

We collect personal data when you sign up for our services and when you browse our sites. This information is used to provide our services, display advertising and analyse how visitors use our sites

When you register for an account on carersconnectint.com we collect:

– your name;

– your email address;

– your photograph, if you add one to your profile page.

– category of illness support

– geographical data

You can choose to add a username to your profile page and you can use this when posting content or comments on our site.

When you use our site, we may also use cookies or similar technology to collect extra data, including:

your IP address – a numerical code to identify your device and which can provide information about the country, region or city where you are based;

your browsing history of the content you have visited on our sites, including information on how you were referred to our sites via another website

Signing up for membership or a subscription may also mean you need to provide other details such as your address details:

Posting comments on our sites

When you post information on a discussion board or comment publicly on an article on one of our sites, the information you post and your username are publicly accessible. This information can be viewed online and collected by other people. We are not responsible for the way these other people use this information. When contributing to a discussion, we strongly recommend you avoid sharing any personal details, and especially information that can be used to identify you directly such as your name, age, address and name of employer. We are not responsible for the privacy of any identifiable information that you post in our online community or other public pages of the site.

How we collect personal data

We collect personal data when you:

– register for an account on carersconnectint.com

– pay for a subscription or purchase any other products/services;

– enter our competitions and surveys;

– sign up to our emails

– post in our online community;

– sign up for marketing communications;

– use mobile devices to access our content;

– access our sites, through cookies and other similar technology; and

– when you contact us via email, social media, our apps or similar technologies or when you mention us on social media.

Why we use your personal data

We use personal data collected through our sites for a number of purposes, including the following:

– To provide the services you sign up for, such as sending out subscriptions. We also use the personal data for related internal administrative purposes – such as our accounting and records – and to make you aware of any changes to our services.

– To send marketing communications when we have your permission, or when permitted by law.

– To personalise our services (for example, so you can sign in), remembering your settings, displaying personalised advertising as well as measuring how effective our online adverts are, recognising you when you sign in on different devices and tailoring our marketing communications based on what you read on our

– To carry out marketing analysis, for example we look at what you have viewed on our sites and what products and services you have bought to better understand what your interests and preferences are, and to improve our marketing by making it more relevant to your interests and preferences.

– To improve our marketing communications,

– To sell advertising space on our sites. Funding will help support carers and provide more services

– For statistical purposes such as analysing the performance of our site and to understand how visitors use them.

– To respond to your queries and to resolve complaints.

– For security and fraud prevention, and to ensure that our site is safe and secure and used in line with our terms of use.

– To comply with applicable laws and regulations.

Updating your personal data and your profile page on our sites

When you register for an account with you have access to a profile page. Under “edit profile” you can review what information to input for public use

Using children’s personal data

We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal data about children under 13.

Security of your personal data

We have implemented appropriate technical and organisational controls to protect your personal data against unauthorised processing and against accidental loss, damage or destruction. You are responsible for choosing a secure password when we ask you to set up a password to access parts of our site You should keep this password confidential and you should choose a password that you do not use on any other site. You should not share your password. Unfortunately, sending information via the internet is not completely secure. Although we will do our best to protect your personal data once with us, we cannot guarantee the security of any personal data sent to our site while still in transit and so you provide it at your own risk.

Who we share your personal data with

We do not share your personal data with other people or organisations that are not directly linked to us except under the following circumstances:

– We may share your data with other organisations that provide services on our behalf such as dealing with online payments and other forms of payment processing, i.e credit card transactions and preventing fraud.

– We may reveal your personal data to any law enforcement agency, court, regulator, government authority or other organisation if we are required to do so to meet a legal or regulatory obligation, or otherwise to protect our rights or the rights of anyone else.

– We may reveal your personal data to any other organisation that buys, or to which we transfer all, or substantially all, of our assets and business. If this sale or transfer takes place, we will use reasonable efforts to try to make sure that the organisation we transfer your personal data to uses it in line with our privacy policy.

– Any organisations which access your data in the course of providing services on our behalf will be governed by strict contractual restrictions to make sure that they protect your data and keep to all data privacy laws that apply. We may also independently audit these service providers to make sure that they meet our standards.

– We will not share your personal data with anyone else for their own marketing purposes unless we have your permission to do this.

Some of our webpages use social plug-ins from other organisations (such as the “Facebook Recommend” function, Twitter’s retweet function, Google+ function). These other organisations may receive and use personal data about your visit to our sites or apps. If you browse our site or view content on our apps, information they collect may be connected to your account on their site. For more information on how these organisations use personal data, please read their privacy policies.

International data transfers

– All data is currently held in the EEA

– Whenever we transfer your personal data out of the European Economic Area (EEA), we will ensure similar protection and put in place at least one of these safeguards:

– We will only transfer your personal data to countries that have been found to provide an adequate level of protection for personal data.

– We may also use specific approved contracts with our service providers that are based in countries outside the EEA. These contracts give your personal data the same protection it has in the EEA.

– Where we use service providers in the United States, we may transfer personal data to them if they are part of the Privacy Shield scheme, which requires them to provide a similar level of protection of your personal data to what is required in the EEA.

How long we keep your personal data

We keep your personal data for only as long as we need to. How long we need your personal data depends on what we are using it for, as set out in this privacy policy. For example, we may need to use it to answer your queries about a product or service and as a result may keep personal data while you are still using our product or services. We may also need to keep your personal data for accounting purposes, for example, where you have bought a subscription. If we no longer need your data, we will delete it or make it anonymous by removing all details that identify you. If we have asked for your permission to process your personal data and we have no other lawful grounds to continue with that processing, and you withdraw your permission, we will delete your personal data. However, when you unsubscribe from marketing communications, we will keep your email address to ensure that we do not send you any marketing in future.

How we may contact you

Service communications

From time to time we may send you service emails, for example, telling you your subscription is coming to an end or thanking you when you contribute.

Responding to your queries or complaints

If you have raised a query or a complaint with us, we may contact you to answer your query or to resolve your complaint.

Cookies and similar technology

Like most websites, we use “cookies” to help us make our site, and the way you use it, better. Cookies mean that a website will remember you but a cookie by itself, can’t be used to identify you. They’re small text files that sites transfer to your computer, phone or tablet. Please be aware that some cookies are necessary for the website to function properly. If you disable these cookies in your browser, parts of the website may not work correctly. For more information about cookies, visit http://www.allaboutcookies.org

The cookies/trackers/web analytics used by this website are as follows:

Source Code Description
Necessary cookies _GDPR_cookie_banner_shown Necessary cookies enable core functionality such as page navigation and access to secure areas. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.
Preference cookies targeting-or-advertising

performance

functionality

These cookies are used to remember your preferences.
Session cookies JSESSIONID
DYNSRV
ADMINDYNSRV
PHPSESSID
pmpro_visit
These cookies are used for the website to function and to improve the performance of the website.
Google Analytics _ga

_gat_gtag

_gid

These cookies are used to collect information about how you use our website. The information collected includes number of visitors, pages visited and time spent on the website. The information is collected by Google Analytics in aggregated and anonymous form, and we use the data to help us make improvements to the website. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Click here for more information about Google Analytics and your privacy.

__utma This cookie creates a unique ID when a new visitor browses our website. It helps us to assess the number of new visitors to our site, and also identify whether we are receiving repeat visitors, too.
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__utmc

These two cookies help us measure a visitor’s session, giving us data on what time visitors arrive and how long they spend browsing our website.
__utmz This cookie gives us information about how a visitor got to our site (e.g. Google Search, referral site, social media, direct URL, etc.) and also which pages they viewed after they arrived.
Social sharing cookies _atrfs

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We use some social sharing plugins, to allow you to share certain pages of our website on social media. These plugins place cookies so that you can correctly view how many times a page has been shared.

Your rights with regard to the personal data that we hold about you

You can contact us with regard to the following rights in relation to your personal data:

If you would like to have a copy of the personal data, we hold on you or if you think that we hold incorrect personal data about you, please write to Administrators, 160 Kemp House, City Road, London EC1V 2NX, or via our Contact page.  We will deal with requests for copies of your personal data or for correction of your personal data within one month. If your request is complicated or if you have made a large number of requests, it may take us longer. We will let you know if we need longer than one month to respond. You will not have to pay a fee to obtain a copy of your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

You also have the right to ask us to delete your personal data or restrict how it is used. There may be exceptions to the right to erasure for specific legal reasons which, if applicable, we will set out for you in response to your request. Where applicable, you have the right to object to processing of your personal data for certain purposes.

Changes to the Privacy Policy

If we decide to change our privacy policy, we will post the changes here. If the changes are significant, we may also choose to email all our registered users with the new details. If required by law, we will get your permission or give you the opportunity to opt out of any new uses of your data.